Shipping policy

Shipping Policy

Keltro International Shop

Last updated: May 24, 2026

Keltro International Shop is committed to providing reliable, fast, and secure shipping services to customers in Italy and worldwide.
This Shipping Policy describes delivery times, shipping costs, methods of delivery, and responsibilities related to orders placed through our online store.

1. Shipping Areas

Keltro International Shop ships to:

Italy;
European Union countries;
selected international countries.

Shipping availability to certain countries may vary due to:

customs restrictions;
courier limitations;
local regulations;
extraordinary or geopolitical events.

2. Order Processing Times

Orders are generally processed within:

3–5 business days from payment confirmation.

Orders placed:

during weekends or holidays;
during promotional periods;
during seasonal peak periods;

may require longer processing times.

3. Estimated Delivery Times

Delivery times are estimates and may vary depending on the destination.

Destination	Estimated Delivery Time
Italy	2–5 business days
European Union	4–10 business days
International Countries	7–15 business days

Delivery times may vary due to:

courier delays;
customs inspections;
weather conditions;
extraordinary events;
holiday periods.

Keltro International Shop does not guarantee exact delivery dates unless explicitly stated otherwise.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

destination country;
package weight and dimensions;
selected shipping method;
active promotions.

Any free shipping thresholds will be indicated on the website.

5. Order Tracking

When available, customers will receive a tracking number via email to monitor their shipment.

Tracking information may require several hours before becoming active on the courier’s system.

6. Customs Duties and International Taxes

For orders shipped outside the European Union, the following may apply:

customs duties;
local VAT;
import taxes;
customs clearance fees.

These charges are the responsibility of the customer unless otherwise stated on the website.

Keltro International Shop is not responsible for delays caused by customs procedures.

7. Delivery Address

Customers are responsible for providing accurate shipping information at the time of purchase.

In the case of:

incorrect address;
incomplete address;
recipient unavailability;

any additional storage, redelivery, or return costs may be charged to the customer.

8. Failed Deliveries or Unclaimed Packages

If a package cannot be delivered due to reasons attributable to the customer and is returned to Keltro International Shop, the customer may choose between:

reshipment (with additional shipping costs);
partial refund of the order.

Original shipping costs may not be refunded.

9. Damaged or Lost Packages

If a package arrives damaged, the customer must:

sign with reservation upon delivery, if possible;
contact customer service within 48 hours;
provide photographs of the package and damaged product.

In the event of a confirmed loss by the courier, Keltro International Shop will evaluate:

product replacement;
refund;
another appropriate solution.

10. Products Shipped Separately

Some orders may be shipped in separate packages due to logistical reasons or product availability.

Customers will be informed when possible through multiple tracking numbers.

11. Liability

Once the package has been handed over to the courier, any delays caused by logistics services are beyond the direct responsibility of Keltro International Shop.

However, our customer support team will remain available to assist customers with shipment management.