Terms of service

Terms and Conditions of Service

Keltro International Shop

Last updated: May 24, 2026

Welcome to Keltro International Shop.
These Terms and Conditions govern the use of the website, the services provided, and purchases made through the Keltro International Shop online store. By using the website and/or placing an order, the user fully accepts these conditions.

1. Seller Information

Keltro International Shop
Email: support@keltro-shop.com
Registered office: Via Dei Giovi, 8, 22060 Carimate (CO), Italy
VAT Number: A 03416980138

Website: keltro-shop.com

2. Purpose of the Service

Keltro International Shop offers online sales of products through an e-commerce platform accessible to adult users or individuals legally authorized to enter into binding contracts.

The products displayed on the website are described as accurately as possible. However, minor differences between images and the actual product shall not constitute a lack of conformity.

3. Account Registration

Creating a personal account may be required to make purchases.

The user agrees to:

provide accurate and up-to-date information;
keep login credentials secure;
not use accounts belonging to others;
immediately notify any unauthorized use of their account.

Keltro International Shop reserves the right to suspend or terminate accounts that violate these conditions.

4. Prices and Payments

All prices displayed on the website are expressed in Euro (€), unless otherwise specified, and may include or exclude VAT depending on the destination country and applicable regulations.

Keltro International Shop reserves the right to change prices at any time without prior notice. Changes will not affect orders already confirmed.

Accepted payment methods may include:

credit/debit cards;
PayPal;
bank transfer;
digital wallets;
other payment systems indicated on the website.

Orders will be processed only after payment confirmation.

5. Orders and Contract Conclusion

Submitting an order constitutes a purchase offer by the customer.

The contract is considered concluded only when the order confirmation email is sent by Keltro International Shop.

Keltro International Shop reserves the right to:

reject suspicious or fraudulent orders;
cancel orders in case of obvious pricing or availability errors;
limit purchasable quantities.

If a product becomes unavailable after the order is placed, the customer will be informed and may choose between:

refund;
replacement;
waiting for restocking.

6. Shipping and Delivery

Shipping is available to the countries indicated on the website.

Delivery times are estimates and may vary depending on:

destination;
holiday periods;
product availability;
courier delays;
international customs inspections.

Keltro International Shop is not responsible for delays caused by external circumstances or force majeure.

The customer is responsible for providing the correct shipping address.

7. Right of Withdrawal

Consumers have the right to withdraw from the purchase within 14 days of receiving the products, in accordance with applicable European and Italian regulations.

To exercise the right of withdrawal, customers must follow the procedure indicated in the “Returns and Refunds Policy” section.

Customized products, sealed items for hygiene reasons, and other categories provided by law are excluded from the right of withdrawal.

8. Legal Warranty

Products sold are covered by the legal warranty of conformity provided under applicable law.

In the event of a defective or non-conforming product, the customer may request:

repair;
replacement;
price reduction;
refund, where provided by law.

Customers are required to report any defects within a reasonable period after discovery.

9. Website Use

Users agree not to:

use the website for unlawful purposes;
compromise the security or operation of the website;
introduce malware or harmful software;
copy or exploit content without authorization.

Keltro International Shop reserves the right to restrict or terminate access to the website in case of violations.

10. Intellectual Property

All website content, including:

logos;
images;
texts;
graphics;
trademarks;
layouts;
software;

is the property of Keltro International Shop or the respective owners and is protected by intellectual property laws.

Any unauthorized reproduction is prohibited.

11. Limitation of Liability

Keltro International Shop shall not be held liable for:

indirect or consequential damages;
temporary interruptions of the website;
issues resulting from force majeure;
improper use of purchased products;
malfunctions caused by internet networks or third-party services.

Nothing in these conditions limits mandatory consumer rights provided by law.

12. Privacy and Data Protection

Personal data is processed in compliance with EU Regulation 2016/679 (GDPR) and applicable laws.

For more information, please consult the website’s Privacy Policy.

13. Changes to the Terms

Keltro International Shop reserves the right to modify these Terms and Conditions at any time.

Changes shall take effect from the date of publication on the website.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by Italian law.

In the event of disputes:

if the customer is a consumer, jurisdiction shall belong to the court of the consumer’s place of residence or domicile;
in all other cases, jurisdiction shall belong to the court where Keltro International Shop has its registered office.